Tuesday, October 2, 2018

The Ethical Context of HRM (Lecture 10)

It is widely accepted that corporations are encouraged to behave in an ethically responsible way but many discussions of ethics and ethical issues differ about definitions and there is still some uncertainty on how to define the concept.

“Ethics” comes from the Greek “ethos,” meaning character, or what a good person is or does to have a good character (Black and Roberts, 2011). According to Peter Singer (1985) who is Australian moral philosopher defined ethics as: “the field of study, or branch of inquiry that has morality as its subject matter.” Branch of philosophy that used to study ideal human behavior is called ethics and it is the ideal ways of being, (Rich, 2005).


Ethics in HRM


According to Sternberg, (2000) Ethics in HRM indicate the treatment of employee with ordinary decency and distributive justice. The ethical business contribute to the business goal as the employees will feel motivated and they will work with efficiency and effectiveness. Ethics in HRM basically deal with affirmative moral obligation of the employer toward employees to maintain equality and equity justices.


Another reference of Ethical dilemmas in HRM is multifaceted, there are three distinct involving personal, professional, and organizational considerations (Wooten, 2001).


Areas of HRM Ethics


According to Sternberg, (2000) explain following area of RHM ethics,
·         Basic human rights, civil and employment fight. (E.g Job security, Feedback from tests)           
·         Safety in the workplace
·         Privacy
·         Justifiable treatment to employee. (E.g. Equity and equal opportunity)

·         Respect fairness and honesty based process in the workplace. 


Unethical Practices of HRM


The perception on consumers about the company is based upon the ethics of the company. Eventually, based upon the perception about the company, the investor will affect its’ share price. Similarly, it has been suggested that poor standard of conduct emanating from the top management affect employee motivation and commitment to organizational goals (Sternberg, 2000).

Employers
Employer
Government
Creating split in union leader
False claim of personal details like age , qualification etc
Announcing the vacancies and not taking any action further
Biased attitude in selection, transfer, promotion etc..
Producing false certificates.
Functioning of government offices not transparent and reliable
Off-shoring and exploiting ‘cheap’ labor markets.
Taking decision as per their convenience.
Selection committees will be excessively caution of reservation quotas and possible court cases rather than gaining through the responsibilities.  
Child labor


Regenning on company pension arrangement


Physical violence
Coercion


Longer and inflexible working hours


Putting on more stress on employees for increasing productivity


The use of disputed and dubious practice in hiring and firing of personal




Table i: Unethical Practices of HRM


Ethical Decision-Making


Ethical decisions have always been part of psychologists’ personal and professional lives. (Miner and Petocz, 2003). Summary of seven-step guide to ethical decision-making (Davis, 1999) consider perspective ethical decision shown below.

1.       State the problem: For example, "there's something about this decision that makes me uncomfortable" or "do I have a conflict of interest?".
2.       Check the facts: Many problems disappear upon closer examination of the situation, while others change radically.
·         For example, persons involved, laws, professional codes, other practical constraints
3.       Identify relevant factors (internal and external).
4.       Develop a list of options.
·         Be imaginative, try to avoid "dilemma"; not "yes" or" no" but whom to go to, what to say.
5.       Test the options. Use some of the following tests:
·         Harm test: Does this option do less harm than the alternatives?
·         Publicity test: Would I want my choice of this option published in the newspaper?
·         Defensibility test: Could I defend my choice of this option before a congressional committee or committee of peers?
·         Reversibility test: Would I still think this option was a good choice if I were adversely affected by it?
·         Colleague test: What do my colleagues say when I describe my problem and suggest this option as my solution?
·         Professional test: What might my profession's governing body for ethics say about this option?
·         Organization test: What does my company's ethics officer or legal counsel say about this?
6.       Make a choice based on steps 1-5.
7.       Review steps 1-6: How can reduce the likelihood that, will need to make a similar decision again?
·         Are there any cautions you can take as an individual (and announce your policy on question, job change, etc.)?
·         Is there any way to have more support next time?

·         Is there any way to change the organization (for example, suggest policy change at next departmental meeting)?

WRHA, (2015) introduced decision-making process shown below.

Figure: Ethical Decision-Making Framework
Source: Ethical Decision-Making (AWRH, (2015).




Ethics Development Model


Figure i: Ethics Development Model: Albrecht, (2014)


The foundation of ethics, Personal Ethical Understanding, represents the most basic ethical issues and boundaries of personal actions. It involves learning the difference between right and wrong, developing a sense of fair play, learning to care for and empathize with others, developing respect for others, and learning basic principles of integrity and reality, and having actions that are consistent with the values a person knows to be right Albrecht, (2014).

According to Carrol, (1991) Economics and Legal component of corporate social Responsibility explained as per the below.

Economics Component (Responsibilities)
Legal Component (Responsibilities)
It is important to perform in a manner consistent with maximizing earnings per share
It is important to perform in a manner consistent with expectations of government and law.
It is important to be committed to being as profitable as possible.
It is important to comply with various federal, state, and local regulations.
It is important to maintain a strong competitive position.
It is important to be a law-abiding corporate citizen.
It is important to maintain a high level of operating efficiency.
It is important that a successful firm be defined as one that fulfills its legal obligations.
It is important that a successful firm be defined as one that is consistently profitable.
It is important to provide goods and services that at least meet minimal legal requirements

Table ii: Economics and Legal CSR

Corporate Social Responsibility


“Social responsibility can only become reality if more managers become moral instead of amoral or immoral”  (Carroll, 1991).

Figure ii: Carroll pyramid of CSR: Carroll, (1991).
Source: The pyramid of corporate social responsibility (Book)

Ethical behavior and corporate social responsibility can bring significant benefits to a business and Schweppes, (2002) . some of them are, 


  • Attract customers to the firm’s products, which means boosting sales and profits.
  • Make employees want to stay with the business, reduce labor turnover and therefore increase productivity.
  • Attract more employees wanting to work for the business, reduce recruitment costs and enable the company to get the most talented employees.
  • Attract investors and keep the company’s share price high, thereby protecting the business from takeover.




References

Authority, W. R. H., (2015). Ethical Decision-Making. In: Ethical Decision-Making. s.l.:s.n., p. 10.

Black, J. and Roberts, C., (2011). Doing ethics in media: Theories and practical applications. Routledge.

Cadbury Schweppes, (2002). Ethical business practices. [Online]
Available at: https://businesscasestudies.co.uk/cadbury-schweppes/ethical-business-practices/the-importance-of-ethics-in-business.html
[Accessed 1 10 2018].

Carroll, A.B., (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business horizons, 34(4), pp.39-48.

Davis, M. (1999) Ethics and the university, New York: Routledge, p. 166-167.

Miner, M. and Petocz, A., (2003). Moral theory in ethical decision making: Problems, clarifications and recommendations from a psychological perspective. Journal of Business Ethics, 42(1), pp.11-25.

Rich, K.L., (2005). Nursing ethics: Across the curriculum and into practice. Jones & Bartlett Learning.

Singer, Peter (1985) Encyclopedia Britannica, Chicago, pp. 627-648.

Sternberg, E., (2000). Just business: Business ethics in action.

Wooten, K.C., (2001). Ethical dilemmas in human resource management: An application of a multidimensional framework, a unifying taxonomy, and applicable codes. Human Resource Management Review, 11(1-2), pp.159-175.

W. Steve Albrecht, (2014). Ethics Development Model. [Online]
Available at: https://wheatley.byu.edu/ethics-development-model/
[Accessed 1 10 2018].


Saturday, September 29, 2018

Organizational Culture (Lecture 9)

There are many approaches to culture and even more definitions, according to Armstrong, (2009) “Organizational or corporate culture is the pattern of values, norms, beliefs, attitudes and assumptions that may not have been articulated but shape the ways in which people in organizations behave and things get done. ‘Values’ refer to what is believed to be important about how people and organizations behave. ‘Norms’ are the unwritten rules of behavior”.
Seminary Eldridge and Crombie, (1974) defined the culture of an organization refers to the unique configuration of norms, values, beliefs, and ways of behaving that characterize the way groups and individuals combine to get things done.
According to Deal & Kennedy, (2000) Simply stated organizational culture is “the way things are done around here”. 

Model of Organizational Culture


Schein, (1983) describe three levels of organizational culture, it is could be shows below Schein’s Culture Triangle.   
Figure i: Model of Organizational Culture: Riley, (2018)
Source: https://www.tutor2u.net/business/reference/models-of-organisational-culture-schein

As another references model of culture, developed by Johnson, (1992) may help to explain the difference between the two approaches. Johnson calls his model the ‘cultural web’. The Cultural Web identifies six interrelated elements that help to structure what Jerry call the "paradigm" the pattern or model of the work environment. 

Figure ii: Jonson and Scholes Cultural web: Crisan, (2018)

Types of Organization Culture

According to Geaney, (2016)  Handy’s model describes main 4 types of organizational culture. Every organization have their own unique culture or mix of different types of organizational culture, such as Power Culture, Role Culture, Task Culture, and Person Culture.

Figure iii: Handy’s 4 classes of Culture: Geaney, (2016)

Strong vs week organizational culture

Following are the strong cultures and weak cultures of organizations.

Strong Cultures
Week Cultures
Values widely shared
Value limited to a few, usually top management
Members know what is important
Member not very clear about what is important
Most employees can tell stories about company history
Employee possess little knowledge of company history
Employee strongly identify with culture
Employees have little identification with culture
Strong linkage between shared values and behavior
Little connection between shared values and behavior
Table i: Strong vs week organizational culture

Many orgenizations their rganizational culture is depend on the organization to another and it is unique for an organization. Good organization Culture succeed the business towards. It has proved that it can tremendously increase job satisfaction, and awareness about problem solving and organization performance (Kotter and Heskett, 2012).
According to Cameron and Quinn, (2011) It it well known, for an example Toyota organizational culture effectively supports the company’s endeavors in innovation and continuous improvement. And other than the most successful company like Caca Cola, Disney, General Elecric, Intel, McDonald’s, Microsoft, Rubbermaid, and Sony organizational culture highlights the importance of developing an appropriate culture to support global business success.

References

Armstrong, M., (2009). Armstrong’s Handbook Of human resource Management practice 11th edition.
Cameron, K.S. and Quinn, R.E., (2011). Diagnosing and changing organizational culture: Based on the competing values framework. John Wiley & Sons.
Deal T. E. and Kennedy, A. A. (1982, 2000) Corporate Cultures: The Rites and Rituals of Corporate Life, Harmondsworth, Penguin Books, 1982; reissue Perseus Books, 2000.
Denison, D.R., (1990). Corporate culture and organizational effectiveness. John Wiley & Sons.
Eldridge, J and Crombie, A (1974) The Sociology of Organizations, Allen & Unwin, London French, W L.

Jim Riley, (2018). Models of Organisational Culture. [Online]
Available at: https://www.tutor2u.net/business/reference/models-of-organisational-culture-schein
[Accessed 29 9 2018].
Johnson, Gerry (1992) “Managing Strategic Change—Strategy, Culture and Action”. Long Range Planning Vol 25 No 1 pp 28-36.
Kotter, J.P. and Heskett, J.L. (1992) Corporate Culture and Performance. Free Press, New York.
Ruth Geaney, (2016). Handy's 4 classes of Culture. [Online]
Available at: https://www.youtube.com/watch?v=E1NrJqYudPw
[Accessed 28 9 2018].
Schein, E.H., (1983). The role of the founder in creating organizational culture. Organizational dynamics, 12(1), pp.13-28.
Schein, E.H. (2004) Organizational Culture and Leadership, Third edition, San Francisco:Jossey-Bass.

Tatiana Crisan, (2018). Johnson and Scholes Cultural Web. [Online]
Available at: https://www.keatext.ai/customer-experience-insights/survey-analysis/corporate-culture-assessment/attachment/johnson_and_scholes_cultural_web-50792/
[Accessed 28 9 2018].

Thursday, September 27, 2018

The Global context for HRM (Lecture 8)

The world is changing in many ways and so much preliminary global environment changes could be noted in past years to technology, business, transportation, social and even cultural changes.


Similarly, Human Resources Management also own part of change from the conventional practice. It was specified that ‘‘Over the last thirty years HR organizations have gone through several transformations, moving form an operational role (the ‘Personal department’) to one of HR as a service center to one focused on driving talent outcomes’ (Bersin, 2015).

When going through the below diagram of Shiwen, (2014) it is clearly mentioned transformations of personal management to talent management that explains evaluation of the HR function.

Figure i: The Role & Scope of HR Positions: Shiwen, (2014)

According to Ulrich and Brockbank, (2005) role of a HR Manager is sprouting with the vast changes in competitive market environment and it involves a more strategic role in the success of an organization. The designation change from Chief HR Officer to the new Chief change officer, its self explains the perspectives. It is said that “HR Professionals as change agents have the responsibility to ease the charges in the organization and protect employees”.

Impact of Globalization on Human Resource Management


Various new technologies have developed that are helpful for human resource professionals to manage the processes involved in globalization but there are also certain challenges that are faced by the organizations (Vyas, 2016).

Further it is more clearly understand the use of technology in human resource management when going through the below diagram of Vyas, (2016) that explains positive impact of globalization. 

Figure ii: Impact of Globalization on HRM: Vyas, (2016)
Source: https://www.slideshare.net/RachanaVyas1/impact-of-globalization-on-hrm

Most of the jobs are at risk due to computerization or automation but it increases the productivity. This is called technological unemployment and it is negative effects of the globalization according to Brynjolfsson and McAfee, (2011) and  describe as a “computer-controlled equipment as a possible explanation for recent jobless growth”.

E.g.:-
Google announced that it had modified several Toyota Priuses to be fully autonomous (Frey and Osborne, 2017).

Some of the world's biggest companies are investing billions to build robots intended to replace human workers. 

Example: self-driving cars (Matt McFarland, 2017)
DHL uses completely autonomous system to deliver consumer goods by drone (Franco, 2016).

References 


Brynjolfsson, E. and McAfee, A., (2012). Race against the machine: How the digital revolution is accelerating innovation, driving productivity, and irreversibly transforming employment and the economy. Brynjolfsson and McAfee.

Frey, C.B. and Osborne, M.A., (2017). The future of employment: how susceptible are jobs to computerisation?. Technological forecasting and social change, 114, pp.254-280.

Josh Bersin , (2015). Changing HR operating models. [Online]
Available at: https://www.cipd.co.uk/Images/changing-operating-models_tcm18-10976.pdf
[Accessed 26 9 2018]

Matt McFarland , (2017). Robots: Is your job at risk?. [Online]
Available at: https://money.cnn.com/2017/09/15/technology/jobs-robots/index.html
[Accessed 7 9 2018].

Rachana Vyas, (2016). Impact of Globalization on HRM. [Online]
Available at: https://www.slideshare.net/RachanaVyas1/impact-of-globalization-on-hrm
[Accessed 26 9 2018].

Shiwen, (2014). The Role & Scope of HR Positions. [Online]
Available at: http://www.hrinasia.com/general/the-role-scope-of-hr-positions/
[Accessed 26 9 2018].

Ulrich, D. and Brockbank, W., (2005). The HR value proposition. Harvard Business Press.

Tuesday, September 25, 2018

Employee Engagement (Lecture 7)

There are many definitions over employee engagement and according to Macleod, (2018) Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day, committed to their organization’s goals and values, motivated to contribute to organizational success, with an enhanced sense of their own well-being.   
According to Armstrong, (2014) employee engagement is the “Engagement takes place when people are committed to their work and the organization and are motivated to achieve high levels of performance".

Employee Engagement Model

Following model of Armstrong et al., (2000) over employee engagement describe commitment, organizational citizenship and motivation are the key components of and same has explained in Armstrong, (2014) as well.

Figure i: IES model of employee engagement: Armstrong, (2014)
Source: Armstrong's handbook of human resource management practice.

As another references Hewitt, (2012) introducing The Aon Hewitt Engagement Model of employee engagement as show as below and further he explains through this model observes engagement outcomes as Say, Stay, and Strive.

  • Say - speak positively about the organization to coworkers, potential employees, and customers
  • Stay - have an intense sense of belonging and desire to be a part of the organization
  • Strive - are motivated and exert effort toward success in their jobs and for the company


Figure ii: The Aon Hewitt Engagement Model: Hewitt, (2012)
Source: 2015 Trends in Global Employee Engagement

Trends in Global Employee Engagement


Many organizations are thus measuring employee engagement in regular employee surveys as an important business indicator. As example it could be mentioned Hewitt, (2012) conducted research on Global levels of employee engagement continue to trend upward. It conducted because it is significant the great recession and globally the engagement has moved up from 61% to 62%.

Characteristics of Employee Engagement


Robinson, Perryman and Hayday, (2004) explain below characteristics of an engaged workforce.

Figure iii: Characteristics of an engaged employee: Robinson, Perryman and Hayday, (2004)
Source: The Drivers of Employee Engagement


Employee Satisfaction vs. Employee Engagement


Thought out the research of Maylett, (2012), identified five key of employee engagement factors, and Regal, (2018) explain it more clearly using  “MAGIC” concept which is easy to remember. And he mentioned that “Employee satisfaction is the minimum entry fee that needs to be met for an employee to be fully engaged”.



Figure iv: Employee Satisfaction vs. Employee Engagement in 2018: Rogel, (2018).
Source: https://www.decision-wise.com/job-satisfaction-vs-employee-engagement/

Employee Satisfaction


As Rogel, (2018) describes most of the  managers mistakenly think that employee satisfaction can increase employee motivation and elaborate American psychologist Frederick Herzberg's Motivation Hygiene theory proposes that people are influenced by two factors: those that impact motivation and basic factors that influence job satisfaction which is called Hygiene factors. It is being clearly briefed below.

  • Hygiene factors- Determine a person’s level of satisfaction with their job. It is strongly influence employee retention and if unable to meet, resulting to job dissatisfaction and cause employees to look for better opportunities from outside.
  • Motivation factors- Influence on how person performs the job. If an employee motivated, then invest more in their work and strive to do better for themselves.



Figure v: Job Satisfaction Won’t Buy You Engagement: Rogel, (2018).
Source: https://www.tlnt.com/job-satisfaction-wont-buy-you-engagement/

Outcomes of engagement


Stairs and Galpin (2010) describe that following out comes of high levels of engagement,

  • Lower absenteeism and higher employee retention
  • Increased employee effort and productivity
  • Improved quality and reduced error rates
  • Increased sales
  • Higher profitability, earnings per share and shareholder returns
  • Enhanced customer satisfaction and loyalty
  • Faster business growth



References

Armstrong, M. and Taylor, S., (2014). Armstrong's handbook of human resource management practice. Kogan Page Publishers.

Armstrong, M., (2009). Armstrong’s Handbook Of human resource Management practice 11th edition.


Charles Rogel, (2018). Employee Satisfaction vs. Employee Engagement in 2018. [Online]
Available at: https://www.decision-wise.com/job-satisfaction-vs-employee-engagement/ [Accessed 25 9 2018].

David Macleod, (2018). What is Employee Engagement. [Online]
Available at: http://engageforsuccess.org/what-is-employee-engagement
[Accessed 25 9 2018].

Frederick, H., (1966). Work and the Nature of Man. Cleveland: World Publishing Company.


Hewitt, A., (2012). 2012 Trends in global employee Engagement. Aon Hewitt Corp, p.18.

Robinson, D., Perryman, S. and Hayday, S., (2004). The drivers of employee engagement: Institute of Employment Studies Report 408. United Kingdom, London: Publisher unknown.

Stairs, M. and Galpin, M., (2010). Positive engagement: From employee engagement to workplace happiness.

Tracy Maylett, (2012). Engagement Magic. [Online] 
Available at: https://www.decision-wise.com/5-keys-of-employee-engagement-magic/
[Accessed 25 9 2018].

Thursday, September 20, 2018

Performance Management (Lecture 6)

According to Aguinis, (2013) performance management is a continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with the strategic goals of the organization. Further Aguinis, (2013) describe that it should Alignment with strategic goals.


Figure i: The Key Tools And Techniques For Performance Management (Bernard Marr, 2018)
Source: https://www.bernardmarr.com/default.asp?contentID=772


Similarly, Armstrong, (2016, p. 89) define Performance management as the “continuous process of improving performance by setting goals that are aligned to the strategic goals of the organization, planning performance to achieve the goals, reviewing progress, and developing the knowledge, skills and abilities of people. It involves developing a shared understanding about what is to be achieved and how”.

Principles of Performance Management

According to the Armstrong and Baron, (1998-2004) they research the performance Management and identified the following 10 principles,

  1. It’s about how we manage people – it’s not a system.
  2. Performance management is what managers do: a natural process of management.
  3. A management tool that helps managers to manage.
  4. Driven by corporate purpose and values.
  5. To obtain solutions that work.
  6. Only interested in things you can do something about and get a visible improvement.
  7. Focus on changing behavior rather than paperwork.
  8. Based on accepted principle but operates flexibly.
  9. Focus on development not pay.
  10. Success depends on what the organization is and needs to be in its performance culture

Performance Management Process


When going though below diagram of Ibid, (2018) Performance management processes are concerned with interaction between the parties involved, but they also related to what individuals do about monitoring and improving their own performance, measuring performance, and documenting the outcomes of performance management plans and reviews. 




Figure ii: Performance Management Process: Ibid, (2018)

Performance Management Cycle


According to Armstrong, (2009) explain about Performance Management cycle as per the below.

Figure iii: Performance Management Cycle: Armstrong, (2009).
Source: Armstrong’s Handbook Of human resource Management practice 11th edition

There are many versions of the performance management cycle, the most standard PM cycle is in Handbook of Performance Management by Armstrong and Taylor, (2014).



Figure iv: Performance Management Cycle: Armstrong and Taylor, (2014). 
Source: Armstrong’s Handbook Of human resource Management practice 13th edition

Objective of Performance Management


The objective of performance management is to organizational success directly correlated with individual employee performance.

  • Align individual and organizational objectives
  • Improve organizational performance
  • Improve individual performance
  • Provide the basis for personal development
  • Develop a performance culture
  • Inform contribution/performance pay decisions


According to Cappelli and Taris, (2016) to the Harvard Business review explains the global changers that organizations are adopting into performance management practices. They explain that company's like Adobe, Juniper Systems, Dell, Microsoft, IBM, Deloitte, Accenture, GAP have given up the traditional appraisal systems and replacing with frequent, informal check-ins between managers and employees.

Performance appraisal

Performance appraisal could be defined as a systematic evaluation process of a job performed by an individual during a period and giving value to its effectiveness whilst providing feedback to the job incumbent. Performance appraisal is an unavoidable element of organizational life. There are many decisions in modern organizations that depend on performance appraisals, and they are widely used in most organizations (Davis, 2001).

As a manager there are certain things can be done within the appraisal process to maximize engagement and encourage of the team and attain high levels of performance. Bristoll, (2018) pointed out 5 important factors that could be supported to maximize engagement and encourage team through appraisal process which is called “OSCAR” as shown below. According to that concept fair objectives and smart goals to meet them with competent enough staff and asses them according to job description based roles and tasks and finally review is vital to monitor input contributes to the organization's success.

Figure v: Stages of the Performance Management Cycle: Bristoll, (2018).
Source: http://www.free-management-ebooks.com/faqap/perfman-02.htm

Performance appraisal process


When going through the below diagram of Vionagwenjason, (2013) Performance management and appraisal process is identifying specific performance goals. 

Figure vi: Google Human Resource Management: Vionagwenjason, (2013)
Source: https://googleforus.wordpress.com/2013/09/02/performance-appraisal/

Performance Appraisal compared with Performance Management


Armstrong and Baron, (2005) describe following main differences of performance Appraisal and Performance Management.

Performance Appraisal
Performance Management
Top down Assessment
Joint process through dialogue
Annual Appraisal Meeting
Continue review with one or more formal reviews
Use of ratings
Rating less common
Monolithic system
Flexible process
Focus on quantified objectives
Focus on values and behaviors as well as objective
Often linked to pay
Less likely to be directly linked to pay
Bureaucratic – complex paperwork
Documentation kept to a minimum
Owned by the HR department
Owned by line mangers

Table i: Performance Appraisal compared with Performance Management 

References

Aguinis, H., (2013). Performance management (Vol. 2). Boston, MA: Pearson.

Armstrong, M. and Baron, A., (2005). Managing performance: performance management in action. CIPD publishing.

Armstrong, M., (2009). Armstrong’s Handbook Of human resource Management practice 11th edition.

Armstrong, M. and Taylor, S., (2014). Armstrong's handbook of human resource management practice. Kogan Page Publishers.

Armstrong, M.(2016) 'Armstrong’s Handbook of Management and Leadership for HR'. 4th ed. New York: Kogan Page.

Bernard Marr, (2018). The Key Tools And Techniques For Performance Management?. [Online]
Available at: https://www.bernardmarr.com/default.asp?contentID=772
[Accessed 18 9 2018].

Davis, J.S., (2001). Approaches to performance appraisal in student affairs. College Student Affairs Journal21(1), p.92.

Helen Bristoll, (2018). OSCAR Principles of Performance Management. [Online]
Available at: http://www.free-management-ebooks.com/faqap/perfman-02.htm
[Accessed 18 9 2018].

Ibid, (2018). Performance Management Process. [Online]
Available at: http://www.theiplex.com/global/what-we-do/performance-management
[Accessed 20 9 2018].

Peter Cappelli and Anna Tavis, (2016). The Performance Management Revolution. [Online]
Available at: https://hbr.org/2016/10/the-performance-management-revolution
[Accessed 19 9 2018].

Stuart Hearn, (2017). Stages of the Performance Management Cycle. [Online]
Available at: https://clearreview.com/stages-of-performance-management-cycle/
[Accessed 18 9 2018].

Vionagwenjason, (2013). Google Human Resources Management. [Online]
Available at: https://googleforus.wordpress.com/2013/09/02/performance-appraisal/
[Accessed 21 9 2018].